Release help-desk resources and enable you business with easy and secure access
Self-Service Access Requests
The Self-Service Access Request Portal replaces labor intensive and inefficient manual requests by unifying access request processes in a user friendly portal. The Omada Access Request Portal is configurable, so users can request services on behalf of others, such as a manager requesting for a managed employee.
Multilevel approval workflows are also configurable. Delegated administration capabilities are included, based either on management reporting lines or on application or system owners, as well as various help desk and system administrator roles configurable within the system.
Business Benefits for End Users
- Users can request access for themselves, from a service catalog in a web-shop
- Maintenance and synchronization of ID-related data directly by the end-user
- Information about users in own department, own entitlements and roles in applications, directly accessible
- Password reset as a self-service
- No waiting times
The Password Management processes enable users to reset their password without contacting the helpdesk. The Omada solution enables users to reset passwords for owned auxiliary accounts, or on behalf of other users, for example allowing a manager to reset the password of a managed identity. The Omada Password Management solution enables synchronization of passwords across all connected applications, so the user only has one password to remember.