Extend ITSM with Identity Governance

Leverage identity governance processes for access management to ensure access governance and compliance in

the IT System Management (ITSM) tool.

ITSM and OIS Integration

A central identity platform with efficient identity lifecycle management processes is a prerequisite for an IT Service Management (ITSM) system. While ITSM and an IAM system with identity governance capabilities seem to have overlapping functionality, such as requests and workflow management, they serve different purposes within the IT systems landscape. Essentially, the ITSM system has to ’know’ who should have access and what specific functions a user should have access to. This document outlines the standard integration options that are delivered as part of Omada Identity Suite (OIS) covering different aspects of the domain and use cases.


Download Solution Sheet

Find out more by filling in the form below to download the ITSM and OIS integration solution sheet.

A Complete Solution for Successful IGA Projects

Omada IGA Building Blocks:

• Omada Identity Suite (OIS)IGA as-a-Service or on-premises software installation with feature parity

 Omada Academy: IGA e-learning and in-person courses for partners and customers

 IdentityPROCESS+The leading IGA best practice process framework

 IdentityPROJECT+The proven project methodology for IGA success 

These four building blocks reflect our focus on not only providing leading technology, but equally important on ensuring the success of our customers and partners. 

Together, these building blocks deliver rapid and reliable results that give organizations the maximum value from their Omada IGA solutions.

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