Extend IT Service Management (ITSM) with Identity Governance
An integrated ITSM and identity governance solution streamlines the business services provided by the IT organization, empowers end users, and improves the overall security posture. The combination of an IAM solution that includes identity governance capabilities and ITSM maximizes the investment through a seamless workflow and provides full reporting capabilities for documentation of compliance.
IGA as a Starting Point for Access Management
Leading analysts like Gartner recommends that you use the IAM tool as the preferred starting point for managing access requests, and then leverage the indirect fulfillment processing in ITSM when applicable.
The immediate benefits of integrating the solutions include using the ITSM tool for service desk task management handling manual provisioning and utilizing the IAM tool for access governance of the ITSM tool to fulfill governance and compliance requirements.
ServiceNow and Omada Identity Suite ITSM integration with Omada Identity Suite gives the organization access to the OIS reference architecture that provides functionalities like automatic policy violation checks (e.g. SoD checks), near real-time provisioning of access rights, definition, and implementation of automated access rules and policies.
DO MORE WITH IDENTITY
There are three different types of integration options between Omada Identity Suite (OIS) and the ITSM system, each covering a different aspect of the domain and use cases. Below are examples of each of these and the associated use cases. The technology offered within the two products allows for rich configuration and adaptation based on requirements.
Governance and administration of ServiceNow accounts and entitlements from within Omada Identity Suite
Indirect provisioning of accounts and entitlements in the ITSM system governed by Omada Identity Suite
Specific integrations from the ITSM system to Omada Identity Suite utilizing the rich set of APIs provided to third party integration
ITSM and OIS Integration
A central identity platform with efficient identity lifecycle management processes is a prerequisite for an IT Service Management (ITSM) system. While ITSM and an IAM system with identity governance capabilities seem to have overlapping functionality, such as requests and workflow management, they serve different purposes within the IT systems landscape. Essentially, the ITSM system has to ’know’ who should have access and what specific functions a user should have access to. This document outlines the standard integration options that are delivered as part of Omada Identity Suite (OIS) covering different aspects of the domain and use cases.